TomTom Assist – The Roadside Assistance Programme for TomTom

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Please check our extensive FAQs section for any queries that you may have. However, if you cannot find what you are looking for there, we’d love to hear from you. TomTom Assist customer services offer a complete online facility for dealing with enquiries. To help us deal with your query as quickly as possible, please select from the relevant section below:

Recovery

For emergency roadside assistance in UK please call 020 8603 9561

For emergency roadside assistance in Continental Europe please call 0044 20 8603 9561.

Please note that customers can call for assistance on this number 24 hours a day, 7 days a week, 365 days a year. It is for emergency roadside assistance calls only, and cannot accept general enquiry calls.

All calls to TomTom Assist may be recorded. This will assist us in confirming details of a call that may be incomplete or unclear.

WHAT TO DO IF YOU NEED ASSISTANCE

If you require help, please do not attempt to make your own arrangements as reimbursement cannot be made to you retrospectively.
Please contact TomTom Assist with the following details:

The exact location of both you and the insured vehicle.
Your registration number
A contact telephone number

Technical Problems

If you are experiencing technical problems with the site, please try refreshing the page or re-setting your internet browser. You could also try using a different internet browser to access the page.

If the problem persists, please email us technical@tomtomassist.com and we will help you to solve the problem.

Our customer services department is open between 9am - 6pm, Monday to Friday, and we will endeavour to deal with your query as soon as we can within these times.

Query on Policy

If you have a question about your policy, we are happy to help.

Please email us policyenquiries@tomtomassist.com and we will get back to you as soon as we can

Our customer services department is open between 9am - 6pm, Monday to Friday, and we will endeavour to deal with your query as soon as we can within these times.

General Enquires

For general enquiries, please email us help@tomtomassist.com and we will be sure to get back to you as soon as we can.

Our customer services department is open between 9am - 6pm, Monday to Friday, and we will endeavour to deal with your query as soon as we can within these times.

Question about my TomTom

If you have a question about your TomTom device, the TomTom customer support team will be happy to help you.

You can find more information on www.tomtom.com

Quick links

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