TomTom Assist represents a world first with TomTom joining forces with Mondial Assistance, the world’s largest assistance company:

• TomTom Assist has access to approx 2,000 recovery vehicles and customers benefit from the largest network of manufacturer trained technicians in the UK.
• No charge for the first 30minutes labour at the roadside. If we’re unable to fix your vehicle in that time we’ll recover it to a suitable repairer.
• On average we arrive within around 40 minutes of our members' calls.

Globally, Mondial Assistance assist a customer every 3 seconds. In the UK Mondial repair 8/10 breakdowns by the roadside.

Yes, it is the vehicle that is covered. Providing they have your permission to drive your car we will assist your vehicle no matter who is driving it.

You can use our roadside assistance service 3 times in one membership year without incurring any call-out charges.

The roadside assistance number can be found in your policy and is 020 8603 9561 within the UK or 0044 208 603 9561 outside the UK.

If you break down, TomTom Assist uses the latest satellite technology to reduce call out times to the minimum. On average we arrive within around 40 minutes of your call.

No. When you call us we will verify you from your policy number and personal details, so there is no need to keep a membership card.

Yes. Our network of recovery operators are all operational 24hours a day, 365 days a year, so you don’t need to worry about a thing.

We aim to provide the highest levels of service at all times. If we ever fall short of this aim and you are unhappy with the service you experience with TomTom Assist for any reason, we really want to hear from you. Please email us or see the information on how to make a complaint within your policy document, and our team will do everything they can to resolve the problem.

A motor Car up to 3.5 tonnes GVW (Gross Vehicle weight) or motorcycle shown on your confirmation of cover email. Our terms and conditions include details of vehicle type, weight and size restrictions for TomTom Assist Cover.

No, we do not supply our members with a handbook as our customers prefer to access the information online. It helps us keep our costs low so we can deliver great value to our customers. This also ensures all the information is as up to date as possible, and allows members to access their online account and print any information they need at their convenience. If customers do not have access to a printer, we are happy to send a copy of your policy to you. Please contact us here to request this.

To keep things simple, there are three products to choose from within the TomTom Assist portfolio. Each Option includes roadside repair, local recovery, glass replacement service and message relay. If your car can't be fixed by the roadside, we'll take you and your car to the nearest garage or an alternative destination. The additional features of Assist Plus and Assist Plus Europe aim to give you more peace of mind and extended cover at home and abroad in the EU. Go to our Policy Options page to find out more and get information about our prices.

Policy commencement is 24hours after policy registration.

Yes. We use 128-bit encryption – the highest form of encryption generally available – to make sure your payment is safe. Our secure-server software scrambles all the details you input before they are sent, so that only we can understand them. Find out more about our Security Promise. If you have problems using our secure system, it may be that your browser does not support our encryption system. In this case, contact your browser provider (eg Mozilla or Internet Explorer) for further advice.

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We provide a choice of easy payment methods. When you renew online you can choose to set up a direct debit or pay by continuous credit card authority. Both of these options will save you time in the future as we will renew your membership automatically at the end of the year. You can also make a one-off payment with either a credit or debit card when renewing online.

We accept Visa, MasterCard and Maestro (previously Switch), and all online payments are secure.

If we have a problem taking payment from your card we will notify you. If you think we have taken payment but you have not received confirmation, you can check to see if your policy is live by logging in with the details you provided at the registration stage.

If you have not received your email, this may be because it has been blocked by your spam filter. However, you can retrieve your policy confirmation directly from the website by logging in with the details you provided at the registration stage

Up to 6 weeks before your membership is due to expire we'll send you a renewal invitation via email. This will include details of your renewal, based on your existing level of cover, and the various ways to renew your membership. If you are not already paying on a continuous credit card or annual direct debit basis, then you can renew your TomTom Assist policy online by going to our renewals page and following the simple instructions.

Yes. If you've received your renewal reminder, (up to 10 weeks before your renewal date), and you are not already paying on either a continuous credit card or annual direct debit basis, go to our renewals page and follow the simple instructions.

If you haven't received your renewal invitation and you know your current membership number, please click here to access your renewal details online.

Yes, your TomTom Assist Account number will stay the same, even if you have made changes to your cover.

Yes. The continued validity of your cover is dependent upon you having the insured vehicle serviced by a garage in accordance with the manufacturer’s specifications. We will allow a maximum of 1,000 miles or one calendar month (whichever occurs first) in excess of the recommended service intervals. Please ensure that the servicing dealer completes the record for the insured vehicle and that you keep all servicing receipts as proof of servicing.

You can easily update your TomTom Assist policy to cover your replacement vehicle (please remember that the new vehicle must meet the policy eligibility requirements detailed in the terms and conditions). All you need to do is log on to your account and click on ‘edit details’, ensuring that you enter all the details correctly before saving them to your account. Confirmation of these changes will be emailed to you.

Customers can claim on their policy as soon as it is active. New policies will not become active until 7 days after purchase, which means that new customers cannot claim for faults that occur between purchase and policy start date. This will not affect renewals, which will run continuously.

The roadside assistance number can be found in your policy and is 020 8603 9561 within the UK or 0044 208 603 9561 outside the UK.

If you have any further questions, please refer to the contact us section on the website.

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Don't worry; you can print your copy at any time convenient to you by simply logging into your account and selecting ‘print policy’. However, if you would like us to send you a hard copy, please email us here and we will be happy to send you one through the post.