Privacy Policy
Scope
Assist Europe Ltd. and its parent company, subsidiaries and affiliates (collectively
"AEL", "us", or "we") appreciate the interest you have shown
in its products and services by visiting the website
www.tomtomassist.com ("Website") or related communication channels
such as, without limitation, assisteurop.co.uk ("Communication Channels"). This Privacy
Policy outlines the guidelines we have established with respect to the information
AEL collects when you interact with AEL, such as when you visit our Website, when
you use the products and services offered by AEL or when you subscribe to our newsletter
or when you call our Customer Support.
"Personal Information" is information about you that is personally identifiable
to you like your name, address, e-mail address, or phone number, as well as other
non-public information that is associated with the foregoing.
"Anonymous Information" means information that is not associated with or
linked to your Personal Information; Anonymous Information does not permit the identification
of individual persons.
In accessing the Website or related Communication Channels you accept all the terms
and conditions of this Privacy Policy. You also agree that AEL may amend and/or
revise this Privacy Policy at its discretion and you agree to be bound by these
revisions and amendments. Your Personal Information may be processed in the country
where it was collected as well as in third countries
where laws regarding processing of Personal Information may be less stringent than
the laws in your country. If you do not agree with the terms and conditions of this
Privacy Policy we request that you immediately cease using and accessing the Website
or related Communication Channels as well as the products and services for which
you need to provide Personal Information.
Collection of Personal Information by AEL
The Personal Information we gather from you helps us learn about our visitors and
customers. We use this information to provide you with our products and services
and the products and services of our carefully selected partners, to develop new
products and services, to better tailor the features, performance and support of
our products and services, and to offer you additional information and opportunities.
We collect Personal Information that you submit to us voluntarily through our Website
or related Communication Channels and your use of our products and services. The
types of Personal Information we collect are:
- If you buy items from our website, we will collect your full name, the name of
your company (if applicable), your postal address (each for shipping and billing
purposes), email address, phone number, vehicle details and all the information
we need to process your payment of the purchase amount.
- If you request customer support services for TomTom Assist products and/or services,
we will collect Personal Information to enable us to provide such customer support
services to you, including your name, mailing address, phone number, email address,
and contact preferences. We may also collect other information about the TomTom
products you own, such as the serial numbers, date of purchase and information related
to a support or service issue, some of which might be Personal Information.
- By using a bulletin board or a chat room at our Website, you should be aware that
you are sharing all information you post on such bulletin boards or chat rooms with
other users, including any Personal Information that you may choose to share. Please
choose the information that you share carefully and accordingly. AEL is not responsible
for any use of information you provide on a bulletin board or in a chat room by
any third party.
- You may also be requested to provide Personal Information about a person other
than yourself (for example if you want to purchase a product for someone and this
Personal Information is required for the fulfilment of the delivery of your purchase),
such as name, address, email address and/or location data. This Personal Information
is used only for the purpose for which you provide it to AEL.
- AEL may collect Personal Information through surveys for market research purposes
to gain a better understanding of our customers, to improve our products and services,
and to develop new products and services. The information we collect in such instances
depends on the survey, but might include your name, address, age, information about
your use of our services and products and the like.
- If you send us an email to apply for a position with AEL, we will collect your
email address and the full content of your email, included attached files, such
as resumes, and other information necessary to process your application.
Any Personal Information which you supply to AEL shall be true, complete and accurate
in all respects. You agree to notify AEL immediately of any changes to your Personal
Information via our Website or related Communication Channels.
Cookie Policy
This Website uses Cookies to allow AEL to collect data about the visitors of the
Website and users of our service (that we may associate with Personal Information
that we have collected from you) and to customise and personalise our Website and
related Communication Channels for its viewers. A "Cookie" is a small text
file that is placed on your hard disk by a web server and is used by our Website
or related Communication Channels to identify your computer whenever you visit our
Website. AEL uses Cookies to store your preferences and other related information.
AEL does not use Cookies to gather other information from your personal computer.
Cookies can be removed by following Internet browser help file directions. If you
choose to disable Cookies, some areas of the Website or related Communication Channels
may not work properly.
Information Collected Via Technology
As you navigate our Website or related Communication Channels, certain Anonymous
Information may also be collected passively, including your Internet protocol
address, browser type, and operating system. We also use Cookies and data like
Uniform Resource Locators (URL) to gather information regarding the date and
time of your visit and the information for which you searched and viewed. We use
this Anonymous Information to measure the traffic on our Website and related
Communication Channels and to help us make our Website and Communication
Channels more useful. We delete this information after a period of time.
Personal Information we receive from Other Sources
We may receive Personal Information about you from third parties that provide us
with data from their databases. We may add this information to the information we
have already collected from you for the purposes described in this Privacy Policy.
How does AEL process Personal Information and Anonymous Information?
- Personal Information will be collected, processed, and used by AEL for the purposes
as mentioned in this Privacy Policy.
- Your Personal Information is used by AEL to perform its obligations resulting
from the delivery of the AEL products and/or services to you.
AEL uses your Personal Information to respond to your questions and to fulfil your
requests or to manage interactive customer programs. AEL is entitled to contract
third parties for its fulfilment of its obligations hereunder, however, AEL will
not provide your Personal Information to a third party without your permission,
except as necessary to process your order, fulfil your requests or manage the interactive
customer programs or if compelled by law. These third parties may help TomTom to
i.e. process information, fulfil customer orders, deliver products to you, manage
and enhance customer data, provide customer service, assess your interest in our
products and services or to conduct customer research or satisfaction surveys. These
third parties are also obligated to protect your Personal Information in accordance
with this policy. AEL is and will remain responsible for the use of your Personal
Information.
- AEL also uses Personal Information to contact you, always on an “opt-in” basis,
via mail, via e-mail or phone to inform you of our (new) products and/or services
and the products and services of our carefully selected partners, promotions we
may offer, to submit a customer survey and any other marketing activity. AEL is
entitled to contract third parties to perform its direct marketing activities. AEL
may use your Personal Information to conduct market research, to improve our products
and/or services, to provide more responsive customer service and to improve our
Website, products and services.
- AEL may provide, distribute or disclose your Personal Information to third parties
where AEL reasonably believes that it is required to do so to conform to legal requirements
or litigation, to protect and defend the rights or property of AEL or other third
parties, to enforce this Privacy Policy or act to protect the interests of its users.
AEL is also entitled to disclose your Personal Information for the purposes of national
security or other issues of public importance, at AEL's discretion.
- Your Personal Information and Anonymous Information are stored by AEL in a central
database. This central database is shared by all AEL entities that will use this
information on a “need to know” basis in accordance with this Privacy Policy.
- AEL is entitled to exchange any Personal Information between the AEL entities
including, but not limited to, those based in countries within and outside the EU,
for the purposes mentioned in this Privacy Policy.
- AEL may create Anonymous Information records from Personal Information by excluding
information (such as your name) that make the information personally identifiable
to you. We may use this Anonymous Information to analyse usage patterns, to improve
our services and reserve the right to use and disclose Anonymous Information to
third parties in its discretion.
- If our company or our assets are acquired by another company, that company will
possess the Personal Information collected by us and it will assume the rights and
obligations regarding your Personal Information as described in this Privacy Policy.
Your Choices regarding your Personal Information
We offer you choices regarding the collection, use and sharing of your Personal
Information. When you receive newsletters or promotional communications from us,
you may indicate a preference to stop receiving further communications from us and
you will have the opportunity to "opt-out" by following the unsubscribe instructions
provided in the e-mail you receive or by contacting us directly (please see contact
information below).
Despite your indicated e-mail preferences, we may send you service e-mails regarding
our products and services or notices of any updates to the terms and conditions
or Privacy Policy.
You may change any of the Personal Information in your account by editing your account
information.
Feedback
If you provide feedback to us, we may use such feedback for any purpose, provided
we do not associate such feedback with your Personal Information. AEL will collect
any information contained in such communication and will treat the Personal Information
in such communication in accordance with this Privacy Policy.
Other Sites
Our provision of links to other websites or locations is for your convenience and
does not signify our endorsement of such other websites or location or its contents.
We have no control over, do not review, and cannot be responsible for these outside
websites or their content. Please be aware that the terms of our Privacy Policy
do not apply to these outside websites.
Regarding Children
We do not intentionally gather Personal Information about visitors who are under
the age of 16.
Safeguarding the information you share with us
We recognise our responsibility to protect the Personal Information you entrust
to us. We take precautions including administrative, technical and physical measures
to safeguard your Personal Information against loss, theft, and misuse, as well
as unauthorized access, disclosure, alteration, and destruction. However, no company,
including AEL, can fully eliminate security risks associated with Personal Information
and AEL can not be held liable for any unauthorised access or use of the data you
have supplied to AEL. You can also take precautions to protect your Personal Information
when you are on the Internet. Change your passwords often using a combination of
letters and numbers, and make sure you use a secure Internet browser.
Privacy questions
If you think that the use of your Personal Information is not in alignment with
the purpose for which you have provided it to AEL, as described in this Privacy
Policy, or if you have any questions or suggestions regarding this Privacy Policy,
please refer to our website www.tomtomassist.com.
We will duly process your questions, requests and suggestions.
Privacy Policy Updates
This Privacy Policy is subject to occasional revision, and if we make any substantial
changes in the way we use your Personal Information, we will post an alert on this
page. If you object to any such changes, you must cease using our Website and our
products and services for which Personal Information is collected. Continued use
of our Website and our products and services following notice of any such changes
shall indicate your acknowledgement of such changes and agreement to be bound by
the terms and conditions of such changes.
This Policy was last updated in December 2009.
Copyright © 2009 Assist Europe Ltd. All rights reserved.